Privacy Policy

EMBS and Homecare by EMBS

Company number:13281239
Last updated: 22/04/2026

1. Introduction

Electrical Mechanical Building Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you use our website or submit your details through forms, including Facebook lead forms.

2. Information We Collect

We may collect and process the following data:

• Full name
• Phone number
• Email address
• Postcode
• Information relating to your property and enquiry

3. How We Use Your Information

We use your information to:

• Contact you regarding your enquiry
• Provide quotations and services
• Arrange installations or call-outs
• Improve our services

We will only use your data where we have a lawful basis to do so.

4. How We Collect Your Data

We collect your data when you:

• Submit a form on our website
• Submit a Facebook or social media lead form
• Contact us directly via phone, email, or messaging

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your data with trusted third parties where necessary to deliver our services, including:

• Payment providers (such as Stripe)
• Subcontractors or engineers
• IT and CRM systems

All third parties are required to respect the security of your data.

6. Data Storage & Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

Your data is stored securely and only accessed where necessary.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements.

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Electrical Mechanical Building Services Ltd
Email: [Insert Email Address]
Phone: [Insert Phone Number]

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.